SHIPPING + RETURN POLICY
Please review our policies carefully before placing your order. Because our products are customized and created specifically for each customer, special policies apply to custom orders.
Due to the custom and personalized nature of our products, we do not accept returns or exchanges. Refunds and cancellations are not available once design work or production has begun.
All custom designs are sent as a digital mockup for customer
review and approval BEFORE printing or production begins.
Please carefully review your mockup for
names, spelling, dates, wording, colors, photos, sizing,
placement, and all other design details.
Changes and corrections may be requested
BEFORE the mockup is approved.
Once you approve your mockup, your design is considered
FINAL AND APPROVED FOR PRODUCTION.
ONCE A MOCKUP HAS BEEN APPROVED, THE DESIGN CANNOT BE CHANGED.
Any spelling, wording, photo, color, placement, or other design
details that were visible on the approved mockup are considered
accepted by the customer.
⏰ PROCESSING TIME
Processing times vary depending on the product ordered.
Processing does not begin until all required customization
information has been received.
For products requiring a mockup, the production timeframe
begins after the final mockup has been approved.
📦 SHIPPING
Shipping time is separate from processing and production time.
Once your order has been completed and shipped, tracking
information will be provided when available. Customers are
responsible for ordering early enough to allow adequate time
for production and shipping before their event date.
✋ NO RETURNS OR EXCHANGES
Custom and personalized items cannot be returned or exchanged.
This includes orders where the customer selected an incorrect
size, quantity, color, wording, date, photo, product option,
or other customization detail.
💗 NO REFUNDS
Payments for custom orders are non-refundable once design
work or production has begun.
Please make sure you are ready to proceed with your custom
order before completing your purchase.
✨ DAMAGED OR INCORRECT ORDERS
If your order arrives damaged, defective, or you receive an
item that does not match your approved order due to an error
on our part, please contact us promptly.
Your order number and clear photos of the item and packaging
may be required so the issue can be reviewed and an
appropriate resolution determined.
🚚 SHIPPING DELAYS
Once a package has been transferred to the shipping carrier,
carrier transit times and delays may be outside of our control.
Shipping carrier delays do not automatically qualify an order
for a refund. We will assist with available tracking information
when possible.
📝 CUSTOMER RESPONSIBILITY
Customers are responsible for providing complete and accurate
customization information.
Before submitting your order and approving your mockup, please
double-check all names, spelling, dates, photos, colors,
sizes, quantities, wording, product selections, event dates,
and shipping information.
All Thingz Custom will create and produce your order based on
the information submitted and the final mockup approved by you.
Approval of your digital mockup confirms that you have reviewed the design and authorize All Thingz Custom to proceed with production as shown.
We appreciate you trusting us to bring your custom vision to life.